Last updated: September 3, 2026
We want you to be satisfied with your purchase. This Refund Policy explains when and how items purchased from StockXX may be returned.
14-Day Return Window
You may request a return within 14 days after your order is delivered. To start a return, email kickshotsnkrs@gmail.com with your order number, the item you wish to return, and the reason for the return.
Please do not send an item back before your return has been approved. We will provide return instructions and the correct return address after approval.
Return Eligibility
To qualify for a return, the item must be unworn, unused, and in the same condition in which it was received. All original tags, accessories, shoe-box inserts, and packaging must be included. The original shoe box is part of the product and must not be taped, labeled, or damaged. Proof of purchase is required.
We reserve the right to decline a return that does not meet these requirements or to deduct an amount for loss in value caused by handling beyond what is reasonably necessary to inspect the item.
Non-Returnable Items
- Items returned after the 14-day return window
- Items that have been worn, used, altered, washed, damaged, or are missing original packaging or accessories
- Final-sale or clearance items identified as non-returnable at the time of purchase
- Gift cards
- Personalized or specially ordered items
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery and include clear photos of the item, packaging, and shipping label. If the issue is confirmed, we will arrange an appropriate replacement or refund and cover reasonable return shipping costs.
Return Shipping
For returns based on preference, fit, or a change of mind, the customer is responsible for return shipping costs. We recommend using a trackable, insured shipping service because the customer remains responsible for the parcel until it is received by us. Original shipping charges, customs duties, taxes, and other import fees are non-refundable unless required by applicable law or the return results from our error.
Refunds
After we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for your bank or payment provider to post the refund. Processing times vary by provider.
Exchanges
Because product and size availability can change, the quickest way to obtain another item is to return the eligible item and place a new order after the return is approved.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has shipped. Once shipped, the order is subject to the return terms above.
Consumer Rights
This policy does not limit any mandatory consumer rights that apply in your country or region.
Contact Us
For return or refund questions, email kickshotsnkrs@gmail.com. Please include your order number so we can assist you efficiently.