Last updated: September 7, 2026
We want you to be satisfied with your purchase. This Refund Policy explains when and how items purchased from StockXX may be returned.
14-Day Return Window
You may request a return within 14 days after your order is delivered. To start a return, email kickshotsnkrs@gmail.com with your order number, the item you wish to return, and the reason for the return.
Please do not send an item back before your return has been approved. We will provide return instructions and the correct return address after approval.
Return Eligibility
To qualify for a return, the item must be unworn, unused, and in the same condition in which it was received. Original tags, accessories, shoe-box inserts, and available packaging should be included, together with proof of purchase. Damage to the shoe box alone does not automatically make an otherwise eligible item non-returnable.
We may decline a return that does not meet these requirements or deduct an amount for loss in value caused by use, damage, missing items, or handling beyond what is reasonably necessary to inspect the product.
Non-Returnable Items
- Items returned after the 14-day return window
- Items that have been worn, used, altered, washed, or materially damaged after delivery
- Final-sale or clearance items identified as non-returnable at the time of purchase
- Gift cards
- Personalized or specially ordered items
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery and include clear photos of the item, packaging, and shipping label. If the issue is confirmed, StockXX will arrange an appropriate replacement or refund and cover the approved return shipping cost.
Return Shipping and Restocking Fees
StockXX covers the approved return shipping cost for eligible returns, including returns based on size, preference, or a change of mind. Contact us before shipping anything back so we can provide the approved return method. Returns sent without approval may not qualify for reimbursement. StockXX does not charge a restocking fee.
Refunds
After we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for your bank or payment provider to post the refund. Processing times vary by provider.
Exchanges
Because product and size availability can change, the quickest way to obtain another item is to return the eligible item and place a new order after the return is approved.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has shipped. Once shipped, the order is subject to the return terms above.
Consumer Rights
This policy does not limit any mandatory consumer rights that apply in your country or region.
Contact Us
For return or refund questions, email kickshotsnkrs@gmail.com or contact us on WhatsApp at +86 136 1696 6207. Customer support is available 24 hours a day with multilingual assistance. Please include your order number so we can assist you efficiently.